Refund policy
Return Policy
All products are custom-made and produced according to each customer’s approved design, specifications, sizes, names, numbers, artwork, and order details. Because every item is made-to-order through custom manufacturing processes such as sublimation, cutting, sewing, and printing, all custom products are generally considered final sale.
By placing an order, the customer acknowledges and agrees to the terms outlined below.
Final Sale Policy
All products are non-returnable and non-refundable.
Because each item is individually produced for the customer, we do not maintain resellable inventory for custom products.
Orders become final once:
- The order has been placed.
No cancellations, refunds, exchanges, or modifications can be made after this stage.
Shipping Delays & Carrier Responsibility
Delivery dates shown on the website are estimates only and are not guaranteed.
Once an order has shipped and is transferred to a third-party carrier such as DHL, FedEx, UPS, USPS, or local delivery providers, delivery responsibility falls with the carrier.
Cleve's Designs is not responsible for:
- Carrier transit delays
- Customs delays
- Routing issues
- Failed delivery attempts
- Lost packages caused by carriers
- Weather-related delays
- Delivery interruptions beyond our control
If an order arrives later than the estimated delivery timeframe, any refund consideration is limited solely to applicable shipping fees paid, subject to review and carrier confirmation.
Cleve's Designs is not liable for:
- Missed games
- Tournaments
- Events
- Competitions
- Business losses
- Third-party expenses related to delayed deliveries
Incorrect Address & Failed Delivery
Customers are responsible for providing complete and accurate shipping information at checkout.
We are not responsible for orders delayed, lost, returned, refused, or undeliverable due to:
- Incorrect addresses
- Missing address details
- Customer unavailability
- Failed delivery attempts
- Refused shipments
- Customs refusal
Returned shipments may require additional reshipping fees before redelivery can occur.
Original shipping fees are non-refundable once the order has shipped.
Refund Processing
All products are non-returnable and non-refundable.
Contact Information
For return requests, order concerns, or support inquiries, please contact:
ClevesDesigns@gmail.com
Final Acknowledgement
By placing an order or using our website, the customer acknowledges that they have read, understood, and agreed to this Return Policy together with all applicable Terms, Policies, and Order Disclaimers published by Cleves Designs.